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IT Support Specialist (Boston or New York City)

Zelle LLP is an international litigation law firm with offices across the United States and in London. We specialize in complex and challenging insurance disputes and litigation matters for a broad range of clients. We are not your typical law firm. Our commitment to building community, culture, diversity, focusing on shared financial rewards, and career growth are the core values that make Zelle a different kind of firm.  People with tenacity, critical thinking, and a desire to learn, thrive at Zelle.

IT Support Specialist

Reports to: Vice President of Information Technology (Minneapolis office)

POSITION SUMMARY: Zelle is seeking a Support Specialist to join its Information Technology Team. The Support Specialist is responsible for supporting end users from both a hardware and software perspective. The Support Specialist must be able to collaborate with coworkers and see issues through resolution whether it is done through research and troubleshooting or escalating to a vendor or a coworker for assistance.

JOB FUNCTIONS AND RESPONSIBILITIES: This position is responsible for servicing the technology needs of the Firm’s end users of varying levels of technical skills, assisting colleagues on projects and administrative duties, and ensuring security throughout the environment.

JOB REQUIREMENTS: The position requires the ability to perform critical tasks, with the highest degree of accuracy and assuredness. Success will require excellent communication skills, a high aptitude and desire to learn new things, and a solid foundation in IT systems.

Specific required skills for the position:

This is a great opportunity for a motivated individual to work with a highly skilled team to learn from and expand their skillset. This position will allow for an individual to have the opportunity work on a variety of products and systems.

Job Type: Full-time

Location:  Boston Zelle Office (161 Worcester Road Framingham, MA 01701) or New York City Zelle Office (45 Broadway, Suite 920 New York, NY 10006)

COVID-19 considerations: Remote work until the office reopens.

People with ambition, tenacity, critical thinking, passion, and a desire to excel, are able to thrive at Zelle.  For more details about Zelle LLP, visit www.zelle.com. To apply, please submit your resume to HR@zelle.com  Make your career home at Zelle! 

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