There are a couple of reasons you may not be able to enroll your U.S. mobile number:
 

• It is already enrolled with Zelle® at a different bank or credit union
• The phone number you provided is not a U.S. mobile number (international numbers and landlines are not accepted)
• The phone number you are enrolling with begins with 1-800 (1-800 numbers are not eligible to enroll)

Your mobile number or email address may already be enrolled with a bank or credit union that offers Zelle®.
 

If this is the case, you may re-enroll with the same mobile number or email address within the banking app of the new bank you are enrolling with. Once completed, you may start sending and receiving money with Zelle®. If you aren’t sure where you initially enrolled, contact Zelle® Support at 844-428-8542 or get in touch through our support page at zelle.com/support/contact.

Check with your financial institution. Some financial institutions may offer Zelle® to customers under 18 years old under certain terms and conditions.