Report a Fraud or Scam
It is important that if you are enrolled in Zelle® through your bank or credit union to report the transaction directly to your bank or credit union.
A scam is when you knowingly send money but do not receive what you expected in return. For example, someone pretended to be another person or a business and tricked or persuaded you into sending the money or promised that you would receive something in return that they did not provide. Certain impostor scams qualify for reimbursement.
Fraud is when someone gained access to your bank account and made an unauthorized Zelle® payment. For example, someone gained access to your bank account without your permission and you never authorized or were involved in the transaction. Because these transactions are unauthorized, they typically qualify for reimbursement.
You may also report scams and identity theft to the Federal Trade Commission and the Internet Crime Complaint Center.
If you have additional questions about fraud or scams, please contact us at 1-844-428-8542. We are open 8am-10pm ET 7 days a week excluding Independence Day, Thanksgiving, Christmas, and New Year's Day.