SCOTTSDALE, AZ – In the first quarter of 2018, more than $25 billion moved through the Zelle Network, up 15 percent quarter-over-quarter (QoQ), on 85 million transactions, up 14 percent QoQ.

“Zelle® is replacing cash and checks for sending gifts for birthdays to distributing funds to those in need, changing how money moves safely for millions of consumers,” said Paul Finch, CEO at the bank-owned Early Warning Services, the network operator behind Zelle. “In partnership with each of our participating financial institutions, we are educating consumers while innovating to deliver safe and secure payments.”

Zelle enables payments from one bank account to another, typically within minutes when both consumers are enrolled, using only an e-mail address or a U.S. mobile phone number. Currently, more than 100 financial institutions have signed contracts to participate in the Zelle Network. For consumers who bank with financial institutions that do not participate in the Zelle Network, a Zelle App is available in the Apple App Store and Google Play.

About Zelle®

Brought to you by Early Warning Services, LLC, an innovator in payment and risk management solutions, Zelle makes it fast, safe and easy for money to move. The Zelle Network® connects the nation’s leading financial institutions, enabling consumers to send fast person-to-person payments to friends and family with a bank account in the U.S. Funds are available directly in consumer bank accounts generally within minutes when the recipient is already enrolled with Zelle. To learn more about Zelle and its participating financial institutions, visit www.zelle.com.

About Early Warning Services, LLC

Creating the Future of Payments®, Early Warning delivers innovative payment and risk solutions to financial institutions nationwide. For over 25 years, Early Warning has been a leader in technology that helps money move fast, safe and easy. Learn more at www.earlywarning.com.

SCOTTSDALE, AZ – Early Warning Services, LLC, the network operator behind Zelle, today released the results of its first Digital Payments Adoption Study (“study”). To track consumer adoption, use, and attitudes toward digital payments, the study surveyed more than 9,000 U.S. consumers who are aware of P2P, own smartphones and have accessed online or mobile banking.

The study found that adoption and usage of digital person-to-person (P2P) payments are high among all generations, with consumers pointing to trust in friends and family and trust in their financial institutions as the primary reasons for engaging in a digital payment. Boomers ranked trust in financial institutions as the most important influence on engaging in a digital payment, while Millennials and Generation X ranked recommendations from friends/family/peers as their primary influence.

“Trust is at the heart of the consumer payment relationship,” said Ravi Loganathan, Head of Business Intelligence at Early Warning Services." Our research showed that new segments of consumers engaged in a P2P payment for the first time because it was offered from their known and trusted mobile banking environment or it came recommended by friends, family, or peers.”

Try It. You’ll Like It.

Although digital P2P adoption first caught on with Millennials, adoption of P2P services continue to be popular among all generations. Of those surveyed, more than 75 percent of Millennials have used online or mobile P2P payments. Generation X is a close second at 69 percent, and Baby Boomers are closing in at 51 percent.

Those who already have P2P are using it frequently, indicating P2P is becoming part of routine banking behavior. Forty-nine percent of Millennials use P2P payment services at least once a week, followed by 42 percent of Generation X and 32 percent of Boomers.

Trust in Transactions Starts with Trust in Your Friends and Family or Trust in Your Bank

Sixty-eight percent of Millennials and 66 percent of Generation X identified recommendations from friends and family referrals as the primary reason for trying a P2P payments service. For Boomers, trust in financial institutions was cited as the key reason for changing payments behavior from physical cash and checks to digital P2P payments. A service being “offered through a financial institution I use” was found to be a significant motivator for using digital P2P payments for the first time amongst older users, with 70 percent of Boomers reporting they used a P2P service because it was offered by their bank, versus 49 percent of Generation X and 35 percent of Millennials. The findings suggest that consumers want a secure, easy-to-use service right from their online banking and/or mobile banking app that is recommended by friends and family who use the service.

Security was also identified as a “very important” feature for an ideal P2P service across all generations. Boomers ranked it the number one feature, while Gen X placed it third and Millennials fifth out of 13 choices, such as having social features or app reviews. Consumers cited accessing financial information online outside of their financial institutions’ platforms as one of the top barriers to using digital payment services.

Rent, Splitting Bills and Gifting Top P2P Use Cases

And, what are they using these services for? After reviewing the memo fields used on transactions across the Zelle Network® , it was determined that the top reasons for use in banking apps over a six-month period were rent, meals, splitting utility bills, and gifting.

Methodology

The study was based upon a 20-minute self-contained digital survey that was administered online in April 2018, to a total of 9,229 consumers ages 18-65, with a high school degree or higher. Participants were aware of P2P, owned a smartphone, sent or received money by any means, and used online or mobile banking in the past six months. Interviews were conducted in two phases: an initial phase that included baseline metrics from surveyed online U.S. consumers, and a post-qualifying phase including detailed behavior, and attitudinal data.

About Zelle®

Brought to you by Early Warning Services, LLC, an innovator in payment and risk management solutions, Zelle makes it fast, safe and easy for money to move. The Zelle Network® connects the nation’s leading financial institutions, enabling consumers to send fast person-to-person payments to friends and family with a bank account in the U.S. Funds are available directly in consumer bank accounts generally within minutes when the recipient is already enrolled with Zelle. To learn more about Zelle and its participating financial institutions, visit www.zelle.com.

About Early Warning Services, LLC

Creating the Future of Payments®, Early Warning delivers innovative payment and risk solutions to financial institutions nationwide. For over 25 years, Early Warning has been a leader in technology that helps money move fast, safe and easy. Learn more at www.earlywarning.com.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC.

SCOTTSDALE, AZ – In the second quarter of 2018 (April 1 – June 30), 100 million transactions took place on the Zelle Network® for a total of $28 billion in payments. Transaction volume was up 17% quarter-over-quarter (QoQ), and total money moved was up 11%. Across the entire Zelle Network, more than 67 million tokens have been enrolled.

Zelle celebrated its first anniversary on June 12, 2018, and in a year of operation has processed more than 320 million transactions valued at $94 billion. Transaction volume and transaction value are up 77% and 62%, respectively, from June 2017. According to a recent survey on Digital Payments Adoption conducted by Early Warning, the network operator behind Zelle, adoption and usage of digital person-to-person (P2P) payments are high among all generations, with consumers pointing to trust in friends and family and trust in their financial institutions as the primary reasons for engaging in a digital payment. In the second quarter, consumers averaged six transactions, sending $281 on average per transaction.

“In a phenomenal year for the banking industry, consumers have embraced Zelle as a fast, safe and easy way to send money digitally,” said Paul Finch, CEO, Early Warning. “Zelle reaches more than 100 million consumers through mobile banking apps and millions more through our standalone app. Each month, we welcome more financial institutions to the network, moving closer to offering a ubiquitous payments service for banks and credit unions, large and small.”

Today, 29 financial institutions are live on the Zelle Network, with an additional 119 under contract, representing 56% of the U.S. DDA market. Zelle works with core processor partners, including CO-OP Financial Services, FIS, Fiserv, and Jack Henry & Associates to connect financial institutions to the Zelle Network.

Zelle enables payments from one bank account to another, typically within minutes when both consumers are enrolled, using only an e-mail address or a U.S. mobile phone number. For consumers who bank with financial institutions that do not participate in the Zelle Network, a Zelle app is available in the Apple App Store and Google Play.

About Zelle®

Brought to you by Early Warning Services, LLC, an innovator in payment and risk management solutions, Zelle makes it fast, safe and easy for money to move. The Zelle Network® connects the nation’s leading financial institutions, enabling consumers to send fast person-to-person payments to friends and family with a bank account in the U.S. Funds are available directly in consumer bank accounts generally within minutes when the recipient is already enrolled with Zelle. To learn more about Zelle and its participating financial institutions, visit www.zelle.com.

About Early Warning Services, LLC

Creating the Future of Payments®, Early Warning delivers innovative payment and risk solutions to financial institutions nationwide. For over 25 years, Early Warning has been a leader in technology that helps money move fast, safe and easy. Learn more at www.earlywarning.com.

SCOTTSDALE, AZ – Early Warning Services, LLC, the network operator behind Zelle, today released the results of its Holiday Survey. Scrooges and humbugs beware: the national survey found that nearly 50% of those surveyed plan to give money this holiday season, while the majority (58%) prefer to receive money as a gift. With Zelle, you can send and receive money with people you know and trust—right from your banking app.

“This year, don’t blow your budget on gifts that are probably going to end up re-gifted or in a landfill—give the gift everyone wants—money,” said personal finance expert and New York Times bestselling author Nicole Lapin. “If you think of something a friend or loved one would truly appreciate receiving, but can’t swing the cost on your own, split it with friends and family using Zelle and include a sweet personalized note.”

Money for Experiences

When it comes to how people will use the money, 63% of individuals surveyed stated they’d prefer to use gifted money to pay for experiences, bills, or personal spending. If you’re trading gifts this holiday season, keep generations in mind. Millennials are more likely to prefer receiving an experience as a gift (or the money to buy them), while 35% of Boomers surveyed and 27% of Generation X report they prefer to receive money for personal spending.

“Americans prefer the gift of money this holiday season,” said Ravi Loganathan, Chief Data Officer at Early Warning Services. “Zelle makes it easy to gift money thoughtfully by adding a special note about how to use the money—whether that’s a fun experience, a clothing item, or even just splitting costs for holiday related events, such as meals, group gifts and travel.”

Ditch Checks this Holiday Season - Send Money with Zelle Instead

The survey found that when giving money as a gift, a paper check may not be the best vehicle. More than one in five consumers surveyed report having received a check as a gift and not cashing it—and almost half say the top reason is that they lost or forgot about the check. For Millennials in particular, one in four reported having received a check as a gift and never cashing it. Among their top reasons, taking a paper check to the bank to deposit it is just too much of a hassle—so ditch the checks and send money with Zelle instead this holiday season.

Methodology

Early Warning’s Market Monitor provides continuing measurement of consumers’ interactions with, and usage of, payment solutions and related emerging technologies across the broad digital landscape. A twenty-minute self-contained digital survey was administered to a representative sample of more than 500 U.S. online consumers in October 2018. Participants, ages 18 – 72 with a high school degree or higher, who own a smartphone and a checking and/or savings account. They are employed individuals, homemakers, students and retirees.

About Zelle®

Brought to you by Early Warning Services, LLC, an innovator in payment and risk management solutions, Zelle makes it fast, safe and easy for money to move. The Zelle Network® connects the nation’s leading financial institutions, enabling consumers to send fast person-to-person payments to friends and family with a bank account in the U.S. Funds are available directly in consumer bank accounts generally within minutes when the recipient is already enrolled with Zelle. To learn more about Zelle and its participating financial institutions, visit www.zelle.com.

About Early Warning Services, LLC

Creating the Future of Payments®, Early Warning delivers innovative payment and risk solutions to financial institutions nationwide. For over 25 years, Early Warning has been a leader in technology that helps money move fast, safe and easy. Learn more at www.earlywarning.com.

SCOTTSDALE, AZ – Early Warning Services, LLC., the network operator behind Zelle®, today announced $119 billion in payments on 433 million transactions processed in 2018. In 2017, the Zelle Network® processed 247 million payments for $75 billion.

Zelle closed the year with its strongest quarter on record with $35 billion in payments on 135 million in transactions processed—an increase of 12% and 19% quarter-over-quarter, respectively. Year-over-year payment value (4Q 2017 to 4Q 2018) increased by 61%, while transaction volume increased by 81%. The results cap a successful 2018, with the number of participants in the Zelle Network reaching 229 financial institutions—60 of which are live and processing transactions.

Zelle is not just for large national banks. Eighty-five percent (85%) of participants in the Zelle Network are regional and community banks or credit unions with assets less than or equal to $10 billion, while 77% of participants list assets less than or equal to $1 billion. Together, participants are helping more than 100 million consumers replace checks and cash for the convenience and speed of person-to-person (P2P) payments.

“Our strategic processor partners are helping move Zelle closer to its goal of nationwide ubiquity—signing more than a hundred banks and credit unions in Q4 alone,” said Paul Finch, CEO, Early Warning. “Already, customers of more than 5,100 financial institutions are using the Zelle Network, whether it’s through their financial institution’s mobile banking app, or by registering their debit cards in the Zelle mobile app.”

“Eastern Bank has over 90 branch locations located in Massachusetts and Southern New Hampshire. Our mobile banking app provides clients with a secure, convenient P2P solution,” said Paul Alexander, Chief Marketing Officer, Eastern Bank. “Joining the Zelle Network has made it fast and easy to make digital personal payments. By allowing this, we are better meeting the needs of our customers and colleagues.”

Partnerships Lead to More Financial Institutions Joining the Zelle Network

Zelle partners—CO-OP Financial Services, FIS, Fiserv ®, and Jack Henry & Associates, Inc.®”—are working to enable thousands of financial institutions including community banks and credit unions across the U.S. to offer Zelle to their customers.

"Zelle brings person-to-person payments to consumers through the financial institution brands they know and trust. We are in active implementation and have developed a strong pipeline."

-    Todd Clark, President/CEO of CO-OP Financial Services

“Turnkey Service for Zelle from Fiserv offers financial institutions a simplified path to implementing ubiquitous, frictionless person-to-person payments. Demand for Zelle is high among financial institutions of all sizes because it gives consumers the flexibility to bank on their terms. We look forward to adding many more banks and credit unions to the Network in 2019.”

-    Tom Allanson, President, Electronic Payments, Fiserv, Inc.

About Zelle®

Brought to you by Early Warning Services, LLC, an innovator in payment and risk management solutions, Zelle makes it fast, safe and easy for money to move. The Zelle Network® connects financial institutions of all sizes, enabling consumers to send fast person-to-person payments to friends and family with a bank account in the U.S. Funds are available directly in consumer bank accounts generally within minutes when the recipient is already enrolled with Zelle. To learn more about Zelle and its participating financial institutions, visit www.zelle.com.

About Early Warning Services, LLC

Creating the Future of Payments®, Early Warning delivers innovative payment and risk solutions to financial institutions nationwide. For over 25 years, Early Warning has been a leader in technology that helps money move fast, safe and easy. Learn more at www.earlywarning.com.

Zelle and the Zelle related marks are property of Early Warning Services, LLC.

Fiserv is a registered trademark of Fiserv, Inc.

SCOTTSDALE, AZ – Early Warning Services, LLC, the network operator behind Zelle, today released the results of its second Digital Payments Adoption Study (“study”). It found that 50% of first time P2P users are aged 45 and older. Not just for younger generations, older generations are trialing P2P because of growing confidence and trust in digital payments.

The study surveyed more than 1,500 U.S. consumers in Q4-2018 to measure consumers’ trial and usage of payment solutions.

“Consumers above the age of 45 are overcoming their skepticism of P2P and are beginning to trial digital payments as part of their changing mobile and online banking behavior,” said Ravi Loganathan, Chief Data Officer at Early Warning. “Generation X and Boomers have a high degree of trust in their financial institutions. The increase in trial can be attributed to solutions, such as Zelle, being included within the banking apps these consumers are comfortable using.”

Fifty-two percent of Generation X and 46% of Boomer respondents said that they “trust” P2P payments, and are interested in using available solutions. Seventy-six percent of Generation X and 74% of Boomers surveyed ranked “offered through a financial institution they use” as a top reason to trial P2P payments.

Customers of more than 5,100 financial institutions are using Zelle for P2P whether it’s through their financial institution’s mobile banking app, or by enrolling their debit cards in the Zelle mobile app. Currently, Zelle is available in the banking apps of more than 79 financial institutions, with 271 more under contract. Zelle Network® financial institution participants and Zelle app users represent national, regional, community banks and credit unions.

Methodology

Following the first release of the Digital Payments Adoption Study in July 2018, Early Warning’s Market Monitor program—administrator of the Digital Payments Adoption Study—provides continuing measurement of consumers’ interactions with, and usage of, payment solutions and related emerging technologies across the broad digital landscape. The Q4 2018 study was based upon a twenty-minute self-contained digital survey that was administered online in Q4 2018, to a total of more than 1,500 digitally equipped U.S. consumers ages 18-72, with a high school degree or higher. Participants owned a smartphone and held either a checking and/or savings account.

About Zelle®

Brought to you by Early Warning Services, LLC, an innovator in payment and risk management solutions, Zelle makes it fast, safe and easy for money to move. The Zelle Network® connects financial institutions of all sizes, enabling consumers to send fast person-to-person payments to friends and family with a bank account in the U.S. Funds are available directly in consumer bank accounts generally within minutes when the recipient is already enrolled with Zelle. To learn more about Zelle and its participating financial institutions, visit www.zelle.com.

About Early Warning Services, LLC

Creating the Future of Payments®, Early Warning delivers innovative payment and risk solutions to financial institutions nationwide. For over 25 years, Early Warning has been a leader in technology that helps money move fast, safe and easy. Learn more at www.earlywarning.com.

Zelle and the Zelle related marks are property of Early Warning Services, LLC.

SCOTTSDALE, AZ – Early Warning Services, LLC, the network operator behind Zelle®, today announced $39 billion was sent through the Zelle Network® on 147 million transactions during Q1 2019. Year-over-year payment values increased by 54%, while payment volume increased by 72%.

“This past quarter Zelle achieved several milestones towards our goal of nationwide ubiquity,” said Lou Anne Alexander, Group President, Payments Solutions at Early Warning. “Our core processor partners have achieved tremendous results, signing more than a hundred and thirty banks and credit unions in Q1. In addition, our new marketing campaign was launched, tapping into everyday use cases of Zelle, designed to drive deeper knowledge and relevance with consumers.”

Already, customers of more than 5,391 financial institutions are using the Zelle Network, whether it’s through their financial institution’s mobile banking app, or by registering their debit cards in the Zelle mobile app.

“Everyday Better” 2019 Zelle marketing campaign uses everyday Person-to-Person (P2P) use cases to drive deeper levels of awareness.

Although digital P2P adoption first caught on with Millennials, adoption of P2P services continues to rise among all generations.  The Everyday Better campaign from Zelle highlights situations that appeal to a broad spectrum of people, tapping into moments everyone can relate to, such as graduation, rent, birthdays, brunch, and family reunions. The campaign continues to use bright colors, quirky humorous characters and fun memorable lines that demonstrate an alternative to using cash or checks.

About Zelle®

Brought to you by Early Warning Services, LLC, an innovator in payment and risk management solutions, Zelle makes it fast, safe and easy for money to move. The Zelle Network® connects financial institutions of all sizes, enabling consumers and businesses to send fast digital payments to people they know and trust with a bank account in the U.S. Funds are available directly in bank accounts generally within minutes when the recipient is already enrolled with Zelle. To learn more about Zelle and its participating financial institutions, visit www.zelle.com.

About Early Warning Services, LLC

Early Warning Services, LLC, is a fintech company owned by seven of the country’s largest banks. For almost three decades, our identity, authentication and payment solutions have been empowering financial institutions to make confident decisions, enable payments and mitigate fraud. Today, Early Warning is best known as the owner and operator of the Zelle Network®, a financial services network focused on transforming payment experiences. The combination of Early Warning’s risk and payment solutions enable the financial services industry to move money fast, safe and easy, so people can live their best financial lives. To learn more about Early Warning, visit www.earlywarning.com.

Zelle and the Zelle related marks are property of Early Warning Services, LLC.

BOSTON, MA – The Basketball Tournament (TBT) today announced that Zelle® is the Official Payment Partner of TBT. Through this partnership, winners will receive TBT’s $2 million prize with Zelle, during the award ceremony, giving winners speed and access to their prize like never before. Sharing the wealth, the winning team’s top 1,000 fans, as well as the eight regional winners¹, will also receive their money with Zelle. The Championship game is on Aug. 6, live from Wintrust Arena in Chicago and will air on ESPN.

The TBT prize ceremony historically featured Founder and CEO, Jon Mugar, delivering a ceremonial oversized check to the TBT Champion. Checks would take days to clear, with winners unable to access their prize money during that time. This year, for the first time ever, the winning team’s prize money will be sent with Zelle directly to their bank accounts within minutes of the game ending².

"When I first played in the TBT Championship Game in its first year in 2014, no one really knew when we’d receive the money,” said Justin Burrell, four-time TBT champion and player for Overseas Elite. “When I finally won TBT, and got that six-figure check, it was a little nerve-wracking to be carrying around so much money on one piece of paper. We’re looking forward to being the first team to receive our winnings with Zelle this summer, and spending some of it in the Windy City."

“We’d hear stories from players about walking into a bank the morning after our championship with checks for large amounts and unable to get their money that same day,” added Mugar. “Zelle has solved a major problem for all of us, not to mention the 1,000 top fans of the winning team, who will also be paid with Zelle. They’ve helped turn anticipation into celebration by making the funds available on championship night².”

Zelle is conveniently available within the mobile banking apps of Zelle Network® participants—a network that includes hundreds of banks and credit unions of all sizes. Zelle reduces the complex distribution of the $2 million prize to over 1,000 TBT winners. In addition, Zelle makes the journey through TBT easier for the competing teams who share a number of expenses: travel, hotels, meals and more. Using Zelle makes it fast, safe and easy to pay each other back for shared expenses in minutes².

Al Ko, CEO of Early Warning Services, LLC, the network operator of Zelle, will send the winners their prize money—awarded by TBT—live on ESPN immediately after the Championship Game.

“Zelle is going beyond the game in working with TBT to change payments for players, coaches and fans,” said Ko. “Zelle is being woven throughout the TBT experience, and I can’t wait to get money moving after that final buzzer.”

For more than 100-million consumers, Zelle is already available from the convenience of their mobile banking app allowing them to send payments to people who bank at different financial institutions in the U.S. To enroll with Zelle², visit enroll.zellepay.com.

To become a TBT fan, and earn a share of the $2 million prize, visit www.thetournament.com¹.

About Zelle®

Brought to you by Early Warning Services, LLC, an innovator in payment and risk management solutions, Zelle makes it fast, safe and easy for money to move. The Zelle Network® connects financial institutions of all sizes, enabling consumers and businesses to send fast digital payments to people they know and trust with a bank account in the U.S. Funds are available directly in bank accounts generally within minutes when the recipient is already enrolled with Zelle. To learn more about Zelle and its participating financial institutions, visit www.zelle.com.

About TBT

Entering its sixth year, The Basketball Tournament has grown from a unique idea among friends into one of the most exciting and engaging events on the summer sports calendar, with national TV exposure on ESPN, social media buzz and regional championships across the country culminating in a winner-take-all $2 million game attracting some of the best basketball players in the world. For more information, please visit www.thetournament.com.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC, and are used herein under license.

SCOTTSDALE, AZ – Early Warning Services, LLC, the network operator behind Zelle®, today announced $44 billion was sent through the Zelle Network® on 171 million transactions during Q2 2019.  Year-over-year payment values increased by 56%, while transaction volume increased by 71%. Nearly 500 financial institutions are contracted to participate on the Zelle Network, including 179 that are online today and processing transactions.

“More than 64% of U.S. demand deposit accounts will have access to Zelle through the 480 financial institutions contracted to join the Zelle Network,” said Al Ko, Chief Executive Officer at Early Warning.  “We continue to see double-digit increases in new customer wins each month, demonstrating continued demand for Zelle from national and regional banks and credit unions.”

Consumers continue to adopt Zelle for everyday person-to-person payments, from paying their personal trainer, paying back a friend for last night’s dinner, splitting costs while traveling, and gifting or sending and receiving funds for emergencies.

“In addition to increased financial institution participation, it’s the adoption of P2P across generations, trust in using a service included in mobile banking apps and the utility of P2P in everyday life, that we can attribute to the popularity and success of Zelle,” said Lou Anne Alexander, Group President, Payments Solutions at Early Warning.

About Zelle®

Brought to you by Early Warning Services, LLC, an innovator in payment and risk management solutions, Zelle makes it fast, safe and easy for money to move. The Zelle Network® connects financial institutions of all sizes, enabling consumers and businesses to send fast digital payments to people they know and trust with a bank account in the U.S. Funds are available directly in bank accounts generally within minutes when the recipient is already enrolled with Zelle. To learn more about Zelle and its participating financial institutions, visit www.zelle.com.

About Early Warning Services, LLC

Early Warning Services, LLC is a fintech company owned by seven of the country’s largest banks. For almost three decades, our identity, authentication and payment solutions have been empowering financial institutions to make confident decisions, enable payments and mitigate fraud. Today, Early Warning is best known as the owner and operator of the Zelle Network®, a financial services network focused on transforming payment experiences. The combination of Early Warning’s risk and payment solutions enable the financial services industry to move money fast, safe and easy, so people can live their best financial lives. To learn more about Early Warning, visit www.earlywarning.com.

Zelle and the Zelle related marks are property of Early Warning Services, LLC.