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How can we help you with Zelle®?
When using or enrolling with Zelle® within your financial institution’s mobile app or online banking service, your bank or credit union will assist you with any issues you may be experiencing. For further assistance, please reach out directly to your financial institution at the number on the back of your debit card.
Let us know how we can help you with Zelle®.
Below are support categories to help you find answers to your questions and contact Zelle® Support.
Report a Scam
A scam is when you are deceived into knowingly sending money to someone. For example, someone tricked or persuaded you into sending them money, or promised that you would receive something in return that they did not provide.
Zelle® does not offer purchase protection. If you’ve been a victim of fraud or a scam, contact your financial institution to report the incident and confirm if any reimbursement options are available.
Additionally, if you suspect someone attempted to scam you, you can also use this form to report the incident, regardless of how you are enrolled with Zelle®.