Video Center

PAYING IT SAFE

Video Center

Welcome to the Zelle® Safety Education Video Center! Start browsing through digital safety topics and learn how common scams work to know what red flags to look out for.

Watch Pay Yourself Scam video

Pay Yourself Scams

Learn how a "pay yourself" scam can trick you about where your money is being sent and what you can do to help protect yourself.

Phishing Scams

Take a deeper dive into what phishing is and familiarize yourself with the warning signs of a fraudulent message. 

Watch Sociel Engineering video

Social Engineering

Understand the process of social engineering and how basic psychological tactics are used to gain your trust.

Watch Utility Scam video

Utility Scams

Gain insight on the ways utility company imposters can trick you into sending money or revealing sensitive information.

Watch Marketplace Scam video

Marketplace Scams

Know what red flags to pay attention to when browsing online marketplaces and learn how to help avoid falling for a scam.

Job scam video thumbnail

Job Scams

Looking for a job? Learn tips to help spot suspicious job posts, business imposters, and fake recruiters.

Watch Rental Scam video

Rental Scams

Whether you're looking for a long-term lease or a vacation rental, it's important to know how to help identify a potential scam.

Watch Romance Scam video

Romance Scams

If you're looking for love, learn how to keep an eye out for romance scammers who create fake profiles to gain your trust.

Watch Ticket Scam video

Ticket Scams

That amazing last-minute deal on tickets might be too good to be true after all... learn how to help identify potential ticket scams.

Watch business Scam video

Small Business Scams

If you own a small business, it's important to develop an understanding of what you can do to help protect your business from being an easy target.

Watch Investment Scam video

Investment Scams

Learn about the pressure tactics and false promises scammers use to get you to "invest" money.

Watch Charity Scam video

Charity Scams

Donating to important causes can be a great way to make a difference but it’s important to be mindful of scams trying to take advantage of your generosity.

Watch Money Mule video

Money Mule Scams

Gain an understanding of what money mules are and how they can act as a layer of distance between victims and scammers.

Watch Military Scam video

Military Scams

Discover how military scams aim to take advantage of things like deployment or relocation to try to trick you into sending money.

Report a Fraud or Scam | Zelle® Support

Report a Fraud or Scam

It is important that if you are enrolled in Zelle® through your bank or credit union to report the transaction directly to your bank or credit union.

A scam is when you knowingly send money but do not receive what you expected in return. For example, someone pretended to be another person or a business and tricked or persuaded you into sending the money or promised that you would receive something in return that they did not provide. Certain impostor scams qualify for reimbursement.

Fraud is when someone gained access to your bank account and made an unauthorized Zelle® payment. For example, someone gained access to your bank account without your permission and you never authorized or were involved in the transaction. Because these transactions are unauthorized, they typically qualify for reimbursement.

You may also report scams and identity theft to the Federal Trade Commission and the Internet Crime Complaint Center.

If you have additional questions about fraud or scams, please contact us at 1-844-428-8542. We are open 8am-10pm ET 7 days a week excluding Independence Day, Thanksgiving, Christmas, and New Year's Day.

Get Started with Zelle® | Find Your Bank or Credit Union

Get Started with Zelle®

When someone you care about needs money – whether it's three days until payday and your mom needs groceries, or it's your friend's birthday and you can't be there to celebrate – your money should reach them, right in their bank account. That's why we're working with banks and credit unions across the country to help you be there for the people you know and trust exactly when it matters most.¹

Zelle® is already in over 2,400 banking apps

To find out if Zelle® is in yours, search the list below for the bank or credit union where you already have a bank account. 

If you already have Zelle® in your banking app, you're ready to start being there for someone today! Follow the steps to enroll and start sending and receiving money.

When it counts. ZelleSM

See if your bank or credit union offers Zelle®

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    Don’t see your bank or credit union? Check back! We continue to grow, and your bank or credit union could join the over 2,300 that currently offer Zelle® in their banking app.

    Zelle® Help Center | Payments, Support and FAQs

    Zelle® Help Center

    About Zelle®

    Zelle® is a convenient way to send and receive money with friends, family and others you trust through your bank or credit union’s mobile app or online banking. All you need is your recipient’s email address or U.S. mobile number, and money will be available to use in minutes if they’re already enrolled with Zelle®. Your account information and activity stay private. Zelle® is available in over 2,400 bank and credit union apps - so it’s probably already in yours.

    Zelle® rhymes with “tell” – as in tell your friends and family to use Zelle®. Phonetic spelling: Zell or /zel/

    Typically, there are no fees for consumers to send or receive money with Zelle®. We recommend confirming with your bank or credit union that they do not charge fees for Zelle® transactions.

    Money sent with Zelle® is typically available to an enrolled recipient within minutes.1


    If it has been more than three days, we recommend confirming that you have fully enrolled your Zelle® profile, and that you entered the correct email address or U.S. mobile number and provided this to the sender.
     

    Please check your bank or credit union’s support FAQs or contact their customer support team for help.

    Don’t worry! Our network of participating financial institutions is always growing. Keep checking our Get Started page for the full list.

    In order to use Zelle®, the sender and recipient’s must have U.S bank accounts.

    If your bank or credit union offers Zelle®, you may be able to use their online banking site to send and receive money without a mobile device. We recommend asking your bank or credit union if they offer Zelle through their online banking site.

    No, Zelle® payments cannot be reversed. With Zelle® money moves into an enrolled recipient’s account within minutes and cannot be reversed.

    You can only cancel a payment if the recipient hasn’t yet enrolled with Zelle®. You can go to your activity page within the Zelle® experience, choose the payment you want to cancel, and then select “Cancel This Payment.”
     

    If your recipient has already enrolled with Zelle®, the money is sent directly to your recipient’s bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

    Please contact your bank or credit union’s customer support team. Qualifying imposter scams may be eligible for reimbursement.
     

    You may also report impostor scams to the Federal Trade Commission.

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