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New Zelle® Research: The Group Chat Is Lit. Settling Up Is Another Story.

Key Takeaways:
 

  • Cost of Shared Experiences: Gen Z reports that group spending is driving many of them into debt, showing how social plans can come with real financial consequences.
  • Chasing Down Repayments: Fronting money for friends and family often leaves Gen Z chasing repayments — or not getting fully paid back at all.
  • Strain on Friendships: Shared expenses are creating friendship tension for Gen Z, making dinners, trips and events into potential sources of anxiety.
  • Speed of Repayment: Frequent Zelle® users say faster paybacks are changing how they settle up, helping reduce the friction of shared spending.
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Media Factsheets

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Press Releases

Holiday’s Most Wanted: Money Zelle® National Survey Finds a Majority of U.S. Consumers Prefer Money this Holiday Season
Scrooges and humbugs beware: the national survey found that nearly 50% of those surveyed plan to give money this holiday season, while the majority (58%) prefer to receive money as
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Zelle Network® Announces $32 Billion, 116 Million in Payments for Q3 2018
Quarter-over-Quarter Zelle Network® continues with double-digit increases in transaction volume and value as more financial institutions join the network.
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Zelle® Moves 100 Million Transactions Totaling $28 Billion in Second Quarter 2018
In the second quarter of 2018 (April 1 – June 30), 100 million transactions took place on the Zelle Network® for a total of $28 billion in payments.
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Zelle® Study Finds Growing Use of Digital Payments Across Generations
Top use cases for Millennials, Generation X, and Boomers driving adoption include rent, meals and shared utility bills.
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Digital Payments Adoption Study
Check out this Digital Payments Adoption Study infographic.
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Blog Posts

Traveling the Country: Protecting Consumers. Stopping Scammers.
As fraud tactics continue to evolve, education remains one of the most effective ways to help people protect themselves. Many scams begin by exploiting trust or compromising personal information well
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The Holiday Money Shift: What the Data Says About How Americans Actually Want to Pay
Every holiday season brings the same familiar rush. Packed shops, porch deliveries, pop-up markets, and hot cider in paper cups. But look a little closer, and there is a quieter
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How to Spot a Scam: Common Warning Signs to Know
Protect yourself, your family, your community, and your finances.
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Small Businesses Get Their Own Handle with Zelle® Tag
Banks and credit unions offering Zelle for small business account holders are rolling out a new feature: the ability to create a small business Zelle tag.
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We’re Evolving How Consumers Send Money With Zelle®
With the vast majority of people using Zelle® through their online banking app, we are making a change to our Zelle standalone app.
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How to Stop Scammers in their Tracks
As temperatures heat up across the U.S., so does criminal activity.
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Media Inquiries

You can find answers to common questions from the media in our Media Data Center. For media inquiries only, please contact press@zelle.com. For content creation and influencer partnerships, inquiries should be directed to partnerships@zelle.com. We will not respond to any requests sent to the media inbox that fall outside media inquiries.