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You can only cancel a payment if the recipient hasn’t yet enrolled with Zelle®. 

Your mobile number or email address may already be enrolled with a bank or credit union that offers Zelle®.

This FAQ is for informational purposes and only relates to The Zelle® Network. Zelle® does not provide tax advice. If you have any tax questions about your individual situation, please consult a tax or legal professional.

It’s easy — if your bank or credit union offers Zelle®, it’s already available in your mobile banking app or online banking! Check your mobile banking app or sign-in to your online banking site and follow a few simple steps to enroll with Zelle®. You can find a list of participating banks and credit unions offering Zelle®.

Don’t worry! Our network of participating financial institutions is always growing. Keep checking our Get Started page for the full list.

If your bank or credit union offers Zelle®, you can send money to people you know and trust with an eligible bank account in the U.S.
 

Don’t know if your bank offers Zelle®? Check here to see if they offer Zelle®.

If the person you’re sending money to hasn’t enrolled yet, they’ll receive an email or text notification letting them know you’ve sent them money. They’ll be guided through a few simple steps to get enrolled.

Yes! They will receive a notification via email or text message. The message may be sent by Zelle® or by their bank or credit union.

First, check the payment status within your payment activity in your bank’s online or mobile service, or within the Zelle® app. 

Please check your bank or credit union’s mobile app or online banking support FAQs or contact their customer support team for help changing accounts.