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If your bank or credit union offers Zelle®, you may be able to use their online banking site to send and receive money without a mobile device. We recommend asking your bank or credit union if they offer Zelle through their online banking site.

Typically, there are no fees for consumers to send or receive money with Zelle®. We recommend confirming with your bank or credit union that they do not charge fees for Zelle® transactions.

You can only cancel a payment if the recipient hasn’t yet enrolled with Zelle®. You can go to your activity page within the Zelle® experience, choose the payment you want to cancel, and then select “Cancel This Payment.”
 

If your recipient has already enrolled with Zelle®, the money is sent directly to your recipient’s bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

Your mobile number or email address may already be enrolled with a bank or credit union that offers Zelle®.
 

If this is the case, you may re-enroll with the same mobile number or email address within the banking app of the new bank you are enrolling with. Once completed, you may start sending and receiving money with Zelle®. If you aren’t sure where you initially enrolled, contact Zelle® Support at 844-428-8542 or get in touch through our support page at zellepay.com/support/contact.

This FAQ is for informational purposes and only relates to the Zelle Network®. Zelle® does not provide tax advice. If you have any tax questions about your individual situation, please consult a tax or legal professional.

It’s easy — if your bank or credit union offers Zelle®, it’s already available in your mobile banking app or online banking! Check your mobile banking app or sign-in to your online banking site and follow a few simple steps to enroll with Zelle®. You can find a list of participating banks and credit unions offering Zelle®.
 

Don’t see your bank or credit union listed? Don’t worry! Our network of participating financial institutions is always growing. Keep checking our Get Started page to see if your bank or credit union has joined.

Don’t worry! Our network of participating financial institutions is always growing. Keep checking our Get Started page for the full list.

If your bank or credit union offers Zelle®, you can send money to people you know and trust with an eligible bank account in the U.S.
 

Don’t know if your bank offers Zelle®? Check here to see if they offer Zelle®.

If the person you’re sending money to hasn’t enrolled yet, they’ll receive an email or text notification letting them know you’ve sent them money. They’ll be guided through a few simple steps to get enrolled.
 

Once they’ve enrolled their profile, they’ll receive the money directly into the bank account they have associated with their profile. If the recipient doesn’t enroll their Zelle® profile within 14 days, the payment will expire, and the funds will be returned to your account.

Yes! They will receive a notification via email or text message. The message may be sent by Zelle® or by their bank or credit union.