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First, check the payment status within your payment activity in your bank’s online or mobile service, or within the Zelle® app.
First, check the payment status within your payment activity in your bank’s online or mobile service. If the payment status is pending, the recipient may not have enrolled their mobile number or email address to receive the payment. At this point, you have the option to cancel the payment.
If the payment status is completed, then the money is already in the recipient’s bank account. If you aren’t sure of the status of your payment, contact your bank or credit union’s customer support team.
Please check your bank or credit union’s mobile app or online banking support FAQs or contact their customer support team for help changing accounts.
Please check your bank or credit union’s mobile app or online banking support FAQs or contact their customer support team for help changing accounts.
If you are using Zelle® through your mobile banking app, please contact your bank or credit union to cancel your Zelle® service.
If you are using Zelle® through your mobile banking app, please contact your bank or credit union to cancel your Zelle® service.
The easiest way to find out is to simply ask if they’re enrolled with Zelle®.
Guide to using Zelle® for businesses
Eligible small businesses can use Zelle® to send and receive money. Zelle® does not report transactions made on the Zelle Network® to the IRS
Eligible small businesses can use Zelle® to send and receive money. Zelle® does not report transactions made on the Zelle Network® to the IRS, including payments made for the sale of goods and services. The law requiring certain payment networks to provide forms 1099K for information reporting on the sale of goods and services does not apply to the Zelle Network®. If payments you receive on the Zelle Network® are taxable, it is your responsibility to report them to the IRS. If you have any questions about your tax obligations, please consult with a tax professional.
Zelle® is a great way to send money to friends, family or others you trust such as your personal trainer, babysitter, or a neighbor.
\Zelle® is a great way to send money to friends, family or others you trust. If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an on-line bidding or sales site), we recommend you do not use Zelle® for these types of transactions, which are potentially high risk.
Zelle® does not offer purchase protection - for example, if you make a purchase using Zelle®, but you do not receive the item or the item is not as described or as you expected. You may check with your financial institution to confirm if purchase protection is offered under certain terms and conditions.
Please contact your bank or credit union directly to learn more about their sending and receiving limits through Zelle®.
Please contact your bank or credit union directly to learn more about their sending and receiving limits through Zelle®.
No, Zelle® payments cannot be reversed. With Zelle® money moves into an enrolled recipient’s account within minutes and cannot be reversed.
No, Zelle® payments cannot be reversed. With Zelle® money moves into an enrolled recipient’s account within minutes and cannot be reversed.
Money sent with Zelle® is typically available to an enrolled recipient within minutes.
Money sent with Zelle® is typically available to an enrolled recipient within minutes.1
If it has been more than three days, we recommend confirming that you have fully enrolled your Zelle® profile, and that you entered the correct email address or U.S. mobile number and provided this to the sender.
Please check your bank or credit union’s support FAQs or contact their customer support team for help.
In order to use Zelle®, the sender and recipient must have U.S. bank accounts.
In order to use Zelle®, the sender and recipient must have U.S. bank accounts.